Privacy Policy
Your privacy matters. Here is exactly how we collect, use, and protect your personal information.
Information We Collect
Information You Provide
- Name, email, phone number, and billing/delivery address when you place an order or contact us.
- Payment details — processed securely through our payment providers. We do not store full card numbers on our servers.
- Messages and communications you send via our contact form or email.
Information Collected Automatically
- IP address, browser type, device information, and pages visited on our website.
- Cookies and similar tracking technologies used to improve your experience.
- Referring URLs and on-site behaviour for analytics purposes.
How We Use Your Data
- To process and fulfil your orders, including shipping and delivery.
- To communicate about your order status, tracking, and support queries.
- To send marketing emails where you have opted in — you can unsubscribe at any time.
- To improve our website, products, and customer experience.
- To comply with UK legal obligations and prevent fraud.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Third-Party Services
- Payment processors (PayPal, Stripe) for secure transactions.
- Shipping carriers to fulfil and deliver your orders.
- Analytics providers (e.g., Google Analytics) to understand website usage.
- Email marketing platforms for order confirmations and newsletters.
Your Rights & Data Security
Your Rights Under UK GDPR
As a UK-based customer, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request erasure of your personal data, subject to legal requirements.
- Object to or restrict how we process your data.
- Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Data Security
All payments and data transfers use SSL encryption. We restrict internal access to your personal data and review our security practices regularly. No internet transmission is 100% secure, but we take all reasonable precautions.
Data Retention
We retain your data for as long as necessary to fulfil our obligations or as required by UK law. Order records are typically kept for a minimum of 6 years for accounting compliance.
Cookies
We use cookies to remember your preferences, analyse traffic, and personalise content. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.
Changes & Contact
We may update this Privacy Policy periodically. Material changes will be noted at the top of this page. Continued use of our website after updates constitutes acceptance of the revised policy. This policy was last reviewed in 2025.
To exercise your rights or ask questions about this policy, contact us:
- Email: support@chinkaraleathers.com
- Phone: +44 7490 340829
- Address: Office 16767, 182–184 High Street North, East Ham, London, E6 2JA
Chinkara Leathers is a sister project of SAMAA Leathers.
