Refund & Return Policy
At Blackstone Jackets, we value your satisfaction and trust above all. Each of our leather, satin, and motorbike products is carefully crafted to meet premium standards. However, we understand that sometimes a return or exchange might be needed. Our refund policy is designed to make this process simple, transparent, and customer-friendly, no matter where you are in the world.
Our Promise
Every Blackstone product is designed with care, quality, and craftsmanship. If your purchase doesn’t meet expectations, our refund policy ensures a smooth and fair process.
30-Day Return Window
You may return any eligible product within 30 days of delivery. Returned items must be unused, unworn, and in original packaging with all tags attached.
Quick Refund Process
Once we receive your returned item, our team inspects it and issues a refund within 10 business days through your original payment method.
Customer Return Costs
The customer is responsible for covering the return shipping charges. We recommend using a tracked courier service to ensure your parcel reaches us safely.
Global Return Locations
Depending on where your order was dispatched from, your return address will vary. Blackstone Jackets operates from USA, UK, and Pakistan, and you’ll be guided to the nearest return hub once your request is approved.
Non-Returnable Products
Customized and personalized items cannot be returned unless defective. We ensure every bespoke order meets your specifications before dispatch.
Exchange Requests
Need a different size or fit? Simply contact our support team and we’ll process your exchange once the original item is received.
How to Initiate a Return
To start your return, email us at support@chinkaraleathers.com with your order number, reason for return, and clear images if applicable.
Customer Care & Assurance
Our customer service team is here to assist you at every step. Whether you ordered a leather jacket, motorbike suit, or shearling coat, your satisfaction remains our top priority.
Thank you for choosing Blackstone Jackets. We appreciate your trust and support — our goal is to deliver not just premium outerwear, but an experience defined by confidence, quality, and care.
